Important news re Novo nordisk recall

Novo Nordisk has detected that the insulin cartridge holder used in a number of NovoPen® Echo® and NovoPen® 5 batches may crack or break if exposed to certain chemicals. 

Novo Nordisk urges diabetes patients using a NovoPen® Echo® and/or NovoPen® 5 from one of the affected batches to contact Novo Nordisk in order to replace the cartridge holder, which is just one component of the pens, as some could be damaged.

Description of the problem

If the cartridge holder comes in contact with certain chemicals it can crack or break. The reason for the cracking is that the plastic materials used for the cartridge holders in the affected batches can be weakened if exposed to certain chemicals found in some household products  such as cleaning agents, sunscreen and food grease.

When cleaning the device as described in Instructions For Use, cracking of the cartridge holder is extremely unlikely.

Details of affected devices

The affected NovoPen® Echo® and NovoPen® 5 Identifying batch numbers are on the Novo nordisk website. or contact Nordisk’s Customer Care line on 0845 600 5055.  

Novo Nordisk will extend opening hours of the Customer Care line to include weekends to support patients. Opening hours will be 8am-8pm Mon-Fri and 8am-4pm Sat-Sun.